Employees First, Customer Second by Vineet Nayar
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Original price
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As CEO of HCL Technologies, Vineet Nayar defied conventional wisdom and revolutionized the company by prioritizing employees over customers. In this personal account, Nayar explains how he turned the hierarchical pyramid upside down, making management accountable to employees and sparking a journey of transformation that resulted in HCLT becoming one of the world's most influential companies. Through a culture of trust, transparency, and decentralization, Nayar and his team empowered employees to drive change and achieve exponential growth, making HCLT a self-sustaining engine of success. This candid and informative book offers valuable insights for managers looking to transform their own companies.